Bulk Upload - Degraded Performance

Incident Report for Emergemarket

Resolved

This incident has been resolved.

Posted Sep 30, 2026 - 15:40 UTC

Monitoring

A fix has been implemented that removes the error message that was affecting the file upload process. Some users may still experience brief, intermittent delays. We're continuing to monitor closely and will post another update once the incident is resolved.

Posted Sep 22, 2026 - 17:21 UTC

Identified

Some users are experiencing slow load times when opening Bulk Upload in the Shipper Portal, and may see a "Records failed to load" message. This affects all Bulk Upload types (Quote, Contract Lane, Network Partner, Locations). All other functionality is unaffected.
We have traced this to a third-party provider and are working with them on a resolution.

Posted Sep 18, 2026 - 21:01 UTC

This incident affected: Web Application (Shipper TMS).